Last Updated: June 2025
Thank you for visiting Shook Heating & Cooling (“we,” “us,” or “our”). We respect your privacy and are committed to protecting any personal information you share while using our website (shookhvac.com) or our services. This Privacy Policy explains how we collect, use, disclose, and safeguard your information.
1. Information We Collect
1.1. Personal Information You Provide Directly
- Contact Details: Name, phone number, mailing address, and property address.
- Service Requests: Information about your HVAC system, preferred appointment times, and any relevant notes when requesting a quote or scheduling an appointment.
- Financial Information: Details required to process payments or financing through third-party partners (we do not store full credit card numbers).
- User-Generated Content: Testimonials, reviews, and any information you submit through forms or by phone.
1.2. Automatically Collected Information
- Usage Data: When you visit our website, we automatically collect certain device and activity information (e.g., IP address, browser type, operating system, pages viewed, referral/exit pages, and timestamps).
- Cookies & Tracking Technologies: We use cookies, web beacons, and similar technologies to improve site functionality, remember user preferences, and measure performance (e.g., Google Analytics). You may disable cookies in your browser, but some features will not function properly.
1.3. Third-Party Sources
- We may supplement or verify personal information with data from public databases or marketing partners to ensure accuracy and improve communications.
2. How We Use Your Information
- Service Delivery: To respond to service requests, diagnose issues, and fulfill installation, repair, or maintenance services.
- Communication: To send appointment confirmations, reminders, service follow-ups, and relevant announcements. You may opt out of promotional messages by letting us know.
- Billing & Payments: To process payments and coordinate with financing partners securely.
- Website Improvement & Analytics: To analyze site usage, monitor performance, troubleshoot errors, and personalize content (e.g., location-based promotions).
- Legal Compliance & Fraud Prevention: To comply with laws, prevent fraud, and protect our rights and safety.
3. How We Share Your Information
We do not sell, trade, or rent your personal information. We may share your data in these situations:
- Service Providers & Contractors:
- Payment Processors: To securely handle transactions.
- Marketing Platforms: For email communications or satisfaction surveys.
- IT & Hosting Providers: To maintain website functionality and security.
- Financing Partners: If you apply for financing, we share necessary information to facilitate your loan application.
- Legal & Regulatory Authorities:
- To comply with court orders, subpoenas, or legal requirements.
- To protect our rights, property, or safety, or that of our employees or others.
- Business Transfers: In the event of a merger, acquisition, or sale of assets, customer information may be transferred to the acquiring entity under similar privacy terms.
4. Your Privacy Choices
4.1. Opting Out of Marketing Communications
- To stop receiving promotional texts or calls, notify us by phone at (734) 658-5330 or through the “Contact Us” form on our website, specifying your request.
4.2. Cookies & Tracking
- Adjust your browser settings to refuse cookies or to alert you when cookies are being sent. Disabling cookies may impact site functionality.
4.3. Accessing & Updating Your Information
- To review, update, or delete personal information we hold, call us at (734) 658-5330. We will respond to requests within 30 days. Some data may be retained for legal or legitimate business purposes.
5. Data Security
We implement reasonable administrative, technical, and physical safeguards to protect your information from unauthorized access, disclosure, alteration, or destruction. However, no internet transmission is 100% secure. To enhance security, use strong passwords and notify us immediately at (734) 658-5330 if you suspect unauthorized access.
6. Children’s Privacy
Our services are intended for adults (age 18+). We do not knowingly collect personal information from anyone under 13. If we discover a minor’s data, we will promptly delete it.
7. Third-Party Links
Our site may include links to third-party websites (e.g., manufacturer information, financing partner portals). We are not responsible for their privacy practices. Please review any third party’s policy before sharing personal information.
8. Changes to This Privacy Policy
We may update this policy to reflect changes in business practices or legal requirements. When material changes occur, we will post the new version on this page with an updated “Last Updated” date. Continued use indicates acceptance of any revisions.
9. Contact Us
If you have questions or concerns about this Privacy Policy, please call us at:
Shook Heating & Cooling
37651 Schoolcraft Rd
Livonia, MI 48150
Phone: (734) 658-5330
